Q. |
How
do I make my room reservation ? |
A. |
To make reservations,
please use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
Q. |
When
I submit my reservation form, where does my request
go? |
A. |
It will go to our Reservation Department. |
Q. |
How
long will it take the Hotel to respond to my reservation
request? |
A. |
Within 24 hours and not later
than 36 hours. If you do not receive your respond
with 36 hours, please e-mail back to us at maxcarry@tm.net.my
|
Q. |
I
don't have 24 hours to wait for confirmation. What can
I do? |
A. |
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Q. |
What
happen if after 36 hours we do not receive any respond
from you? |
A. |
As you are aware this booking
is via online and there are many possible factor that
your reservation does not reached us may be due to
server’s error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
Q. |
How
do I know my reservation is confirmed? |
A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later
than 36 hours. Reservations are deemed secured if
guaranteed with credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
Q. |
After
filling up and submission of my Reservation Form how
do I know if my reservation is confirmed? |
A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status
of your reservation. |
Q. |
How
do you respond back to us on our confirmation ? |
A. |
We shall be responding back to
you via e-mail. We do not call or we do not fax to
you unless requested to do so. Please ensure that
you furnish to us an accurate e-mail address/es. |
Q. |
We
seem to unable to locate your telephone number on this
website ? |
A. |
This website and the rates displayed
on this website are specially formulated for Internet
Booking Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone
contact. |
Q. |
What
happens if I encounter problem with my reservation upon
checking-in? |
A. |
It is advisable for you to quote
your confirmation number if you were given one but
if you were not, it would be advisable for you to
print out the confirmation letter and bring along. |
Q. |
What
do I need upon checking-in ? |
A. |
If you are given a confirmation
number please quote it during checking- in and if
you do not it would be advisable for you to print
out the confirmation letter and bring along. |
Q. |
How
far ahead should I make the reservations? |
A. |
At least 72 hours before arrival date. |
Q. |
Is
it advantages for us to book early ? |
A. |
Yes it would as most of the time
we are always fully booked. In order not to get disappointed
please make your booking as early as possible. |
Q. |
During
the reservation I gave my credit card details but upon
checking in I decide to pay cash. Is this possible ? |
A. |
Yes this is possible. We do not
collect payment online. We do not deduct from your
credit until you arrive at the hotel/resort, the credit
card details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
Q. |
What
are the means for us to guarantee our booking ? |
A. |
To guarantee your booking we
would request for your credit card details. For those
without credit card details we would instruct then
to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish
to pay by Cash. |
Q. |
Which
would you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
A. |
Depending where you are from,
if you are from Overseas we would prefer Credit Card
due to the troublesome procedures of having to go
to the nearest compatible banks to make the cash deposit.
To make your reservation and confirmation process
easier and faster we would prefer Credit Card. |
Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures would
be as follows. You are to fill up our Online Reservation
Form and please indicate to us that you are paying
by Cash. We shall give you further instruction on
how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
Q. |
Do
you collect payment during the Reservation stages ?
|
A. |
No we do not collect payment during the reservations
stages. During reservation stage we need your credit
card details for the main reason to guarantee your
reservation.
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Q. |
How
do I change or cancel my reservations ? |
A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number,
Name, Hotel/Resort, Check In Date and Check Out Date.
We would prefer by e-mail as it is faster to do so. |
Q. |
What
is you hotel/resort's Cancellation Policy and what are
the penalty if we defaulted ? |
A. |
Our Cancellation Policy and Penalty
Charges if any, are contained within this website
either on the Accommodation or Room & Rates or
Promotional Packages Page. Please look for these information
within this site.
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Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
A. |
Any major credit card is acceptable here. |
Q. |
Do
your hotel/resort accept Visa Electron Card ? |
A. |
No we do not accept Visa Electron Card. |
Q. |
When
do I have to include my credit card number? |
A. |
When you fill up our Secured Online Reservation Form
to guarantee your reservations. |
Q. |
Is
it safe to use my credit card? |
A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
Q. |
Why
do you need my credit card number and expiry date? |
A. |
To guarantee the reservation during peak period or
late arrival.
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Q. |
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
A. |
Rates portray on
this website are our Internet Promotional Rates. It
is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates. |
Q. |
What
about special discounts? |
A. |
No discount will
be given based on these Internet Promotional Rates.
Please look for our Promotional Packages if any. It
would be cheaper. |
Q. |
We
are Airlines Staffs, are we entitled to Airlines Rates? |
A. |
We do not have rates
for Airlines staffs, please make booking through your
respective airlines for rates accorded to the respective
airlines if any. Our rates are Promotional Internet
rates. |
Q. |
We are Malaysian
Government Staff, are we entitled to special rates ? |
A. |
No. Our rates are
special Internet Promotional rates. Please check with
the respective department if there are any special
rates accorded to Malaysian Government staffs. |
Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
A. |
No. We do not have
any special rates for Government Employees from a
foreign government. |
Q. |
What
are the check-in & check-out times for a room? |
A. |
Check-in time is 2.00 pm and check-out
time is at 12.00 pm. |
Q. |
What
is the earliest time I can check-in into the hotel room
? We will be arriving at the hotel/resort early in the
morning? |
A. |
Our normal Check-In
time is 2.00 pm. Our earliest Check-In time is 12.00
noon. Early check-in are subject to availability of
rooms. |
Q. |
Do
you have Baby Cot ? |
A. |
Yes we have baby
cot and we provide baby cot free of charge. Please
enquire at the reception upon check-in. |
Q. |
We will
be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
A. |
Yes. Our new day starts at 6.00 am. |
Q. |
Our flight
home is at 12.00 am, we would like to check out late
at 8.00 pm, What is your rate for late check-out? |
A. |
The normal room rates available on the
website applies. |
Q. |
We
will be arriving at the Hotel at roughly around 3.00
am, so can we check-in at that time? |
A. |
Yes, but you shall
be charged in accordance to the rates shown on this
website. Please indicate in your reservation form
your arrival time. |
Q. |
We
are aware that your check-out time is 12.00 noon but
due to our late flight, we wish to stay on until 3.00
pm. Is this chargeable ? |
A. |
Late check-out until
3.00 pm are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
Q. |
We
are aware that your check-in time is at 2.00 pm, but
we would like to check-in at 10.00 am, is this chargeable
? |
A. |
Early Check-in
are usually not chargeable but is always subject to
availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available.
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Q. |
What
are the directions to the Hotels? |
A. |
Our location map is available on our location
webpage within this site.
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Q. |
Is
there a hotel shuttle service to/from the airport? |
A. |
Yes we do have our Airport Transfer
Vehicle but it is chargeable. Please indicate in the
reservation form that you require the Airport transfers.
We shall give you the quotation for Airport Transfer
during the confirmation of your bookings. |
Q. |
Which
is cheaper, your Airport Transfer or the Public Transport
? |
A. |
The public transport is obviously
cheaper.
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Q. |
What
are the facilities offered at your hotel ? |
A. |
The complete description of the
hotel/resort is available within this website. If
you are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
Q. |
What
are the facilities available in the rooms? |
A. |
The complete description of the
hotel/resort is available within this website. If
you are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
Q. |
Do
we need adaptors or transformers for our electrical
devices? |
A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable
to carry with you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240 volts with
50-cycle system.
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Q. |
Is
there a speed limit on the Malaysian roads and are seat
belts required? |
A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr.
Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are
required for the driver and the front seat passengers.
|
Q. |
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
A. |
If you carry a valid International
Driving License, you may not require a Malaysian driving
license. However, please check with the Malaysian
Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
Q. |
Will
we be driving on the same side of the road as in U.S.A
? |
A. |
No. In Malaysia we drive on the left side of the road.
|
Q. |
How
much can I take currency back to the US tax-free? |
A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign
currency notes or traveler’s cheques carried into
Malaysia by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is
permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
the amount brought in. |
Q. |
What
is the legal drinking age? |
A. |
18 years old. |
Q. |
Are
there any restriction of drinking alcohol in Malaysia? |
A. |
Throughout
Malaysia consumption alcohol is allowed except muslims
are not allowed to drink in public in the state of
Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol. Please
check with the front counter for more info on this
matter. |
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Q. |
Do
I need a Visa? |
A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country.
The following webpage may be able to provide to you
some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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Q. |
Does
anyone in Kuala Lumpur speak English or any other language?
|
A. |
English is the common language
used here.Our national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
Q. |
Do
we need to change money before or upon arrival? |
A. |
For your convenience, it always
advisable to change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby to do these
transactions. |
Q. |
Where
can I exchange currency? |
A. |
At the moneychanger or banks. |
Q. |
Are
clothing and shoe sizes the same in Malaysia as in the
US? |
A. |
No. |
Q. |
Are
all museums closed on Sundays and Mondays? |
A. |
No. |
Q. |
Do
women have to wear hair coverings in Malaysia? |
A. |
No. Only in places of worships. |
Q. |
What
is the standard tipping practice in Malaysia? |
A. |
There is no tipping practice in Malaysia. Tipping
is at your own discretion. |
Q. |
What's
the weather like there in Malaysia ? |
A. |
Malaysia has an equatorial climate
with uniform temperatures throughout the year. If
you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and
resort along the east coast here are closed from November
to January due to the monsoon season. Please check
with us on this information. |
Q. |
Where
can I get information about traveling around Malaysia
? |
A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
Q. |
Where
can I find details on Museums in Malaysia ? |
A. |
|
Q. |
Where
can I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
A. |
Please refer to the following website
for outstanding buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes,
Delis, Restaurant, and Hawkers Centres in Malaysia ? |
A. |
|
Q. |
Where
can I find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
A. |
|
Q. |
We
wish to know more about public transport to your hotel,
where do we find the said information ? |
A. |
|
Q. |
Where
can I find the location map of all the major island
resorts in Malaysia? |
A. |
Please refer to the following website
for details on location map of all the major island
resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
Q. |
Where
can I find the list of Calendar of events in Malaysia
? |
A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
Q. |
Where
can I find details of shopping complexes in Kuala Lumpur
and in Malaysia ? |
A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
Q. |
Where
can I find details of shopping complexes on Langkawi
Island ? |
A. |
Please refer to the following website
for list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
Q. |
Where
can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
A. |
|
Q. |
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia. |
A. |
Please refer to the following website for all these
details.
Website : http://www.malaysiahotels.cc/infousephone.html |
Q. |
Where
can we find the list of good hotels and resorts in Malaysia
? |
A. |
Please refer to the following website
for the list of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
Q. |
How
can we get intouch with you ? |
A. |
To get in touch with us you may e-mail us at maxcarry@tm.net.my
. |
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